Client Supervision and Support
- Provide direct supervision and support to clients on unit.
- Maintain high visibility in client areas to provide structure and supervision.
- Assist/supervise clients in maintaining the safety and cleanliness of the facility.
- Assist clients in attaining internal structure by strictly following established schedule.
- Know the names of all clients and children (if present) on the unit and their room assignments.
- Introduce self to all new clients and children on their first day on the unit and inform them of your role on the unit and the times you will be present.
- Complete rounds of unit every 30 minutes and ensure that all clients are accounted for.
- Ensure a one (1) staff per six (24) client ratio during waking hours and one (1) staff per thirty (30) during sleeping hours, and two staff members at all times.
Essential Job Duties
9. Have thorough knowledge of the contents of the Clients’ Handbook
9. Conduct searches of client’s person as per procedure for client searches
10. Conduct searches of clients’ rooms and personal property as per procedure for client room and personal property searches
- Follow Policy & Procedure for any client on shift who is discharged, voluntarily leaves the program prematurely, or is removed from the agency by the authorities
- Collect and secure belongings of any client who leaves the program
- Collect clients’ urines for testing in accordance with Policy & Procedure for
Clients’ Urine Screens
- Escort and monitor clients between Straight & Narrow units and/or facilities as required
- Transport, escort and monitor clients on appointments outside the agency as assigned
- Supervise in-house client visits when assigned
- Ensure all documentation is included in the client’s physical chart or Electronic Health Record (EHR)
- Know agency Policy and Procedures that related to your job
- Complete all required annual trainings
- Maintain CPR and First Aid Certification active
- Schedule Personal Time Off (PTO) in advance, at least 30 days
- Ensure all client’s areas and common areas are cleaned and organized at all times
- Assist with housekeeping duties when applicable
- Provide clients with approved non-prescription medication from med cart when requested in accordance with Policy & Procedure for "Non-prescription Medication kept on the Units."
- Manage the phones and booth area.
Documentation and Communication
- Document all movement (e.g., emergency room visits, outside meetings, in-house meetings, etc.) on Round’s Report.
- Report any significant events or individual client or group movement outside the agency to the On-Site Supervisor; leave messages regarding any significant events for other staff via voice mail
- Document major incidents on Shift Report (clients acting out behaviorally; medical emergency, reportable event; positive urines, or other suspicion and/or proof of drug or alcohol use; any major changes in clients’ scheduled activities)
- Complete Incident Reports for any unusual occurrences and submit to appropriate supervisors.
- Follow all Electronic Health Records (EHR) policies.
Shift Change and Workplace Practice Responsibilities
- Follow Dress Code Policy
- Remain on shift until your replacement arrives.
- Find an alternate staff member who would be willing to cover your responsibilities when you are not going to report to a scheduled shift. Submit name of alternate staff member to supervisor for approval before date out of the agency.
- Notify supervisor if unable to work your shift due to sickness or personal emergency at least six hours prior to shift and attempt to find a replacement for the shift, which must be approved by supervisor.
- Report to work, as usual, on any holidays that occur on a regularly scheduled workday.
- Review any and all Staff-to-staff Communication Logs filed since your last day of work prior to starting your shift and initial and date.
- Pass on keys and (where applicable) phones to incoming shift.
- Complete a time sheet on the Wednesday of the week prior to payday and submit
to Director of Residential Living
- Provide crisis counseling as necessary or make appropriate referral to SN counselor by calling or sending an e-mail.
- Provide groups and didactics to clients if assigned
Minimum AA degree in the Behavioral Health Sciences, 60 credits towards CADC certification or Certified Recovery Specialist. Have CPR/First Aid certification or achieve CPR/First Aid certification at first opportunity offered by agency. Flexibility to work during any assigned schedule (schedules are subject to change as per unit’s needs/ requirements.) Must have a valid driver’s license from the state of residence and a clear driving record.